Inventive Software Solutions: Delivering Innovative and Customer Centric IT Services and Solutions for Public Utilities

Devesh Garg, Managing Director

The existence and development of sufficient infrastructure is absolutely necessary for the persistent growth of economies and power is one of the most critical components of infrastructure, crucial for the economic growth and welfare of countries. The customer-response handling system of public sector utility providers in India has not been smooth always and utility companies are faced with a complex legacy processing environment that is brittle, with lack of agility and is extremely expensive to update.

This affects their ability to generate efficiencies, reduce costs, ensure a high level of operational control and provide a consistent highquality customer experience. As consumers now have started to experience world class services from private sector players, they have started demanding similar experiences from the public utilities as well. Hence the public utilities are looking out for solution providers who would help them in providing services similar to the private sectors.

Catering to these needs, Noida headquartered Inventive Software Solutions provides innovative and customer centric solutions through a single unified platform which is easily accessible anytime. Inventive has unified stack of solutions having integrated tailored view for all the stakeholders such as consumers, utility companies, monitoring teams etc. There is a Single window app for Consumers through which they can communicate to the utilities from the convenience of their homes by getting rid of the long queues. With the use of company’s mobile applications, consumers can check their usage patterns and recent activities on their account, pay the bills, obtain digital receipts, raise special requests and file complaints. All these activities are recorded in the
system which is traceable and verifiable too. Application can send SMS, Mobile, email alerts for important activities to keep the consumers well informed.

" Inventive has unified stack of solutions having integrated tailored view for all the stakeholders such as consumers, utility companies, monitoring teams etc"

These solutions have powerful dashboard for the utility companies’ executives at different levels also showing eye bird view with analysis on the progress of the work with real time data. This helps executives to take the informed decisions at right time and increase the productivity.

MRI based Energy Billing Solutions
Inventive’s web portal - ielectricity has been developed as a dashboard console of the company’s MRI based Energy billing solution for utilities. This portal provides numerous detailed reports and analysis of MRI/ Meter data, which helps utility in energy audits, energy accounting, load survey analysis and tamper analysis. This is a unique service product which is useful for utilities in eliminating theft and pilferage of energy and plugging the leakage of revenue, thereby boosting the bottom line. The reports and data can be drilled down to lowest levels of details including the actual real time information on a given consumer. This service is offered to utilities and other service providers on subscription basis. The customers can upload meter data files on the portal and download the desired analysis reports in a matter of minutes.

“We are currently executing several multicrore value projects for one of the biggest public sector power utility in the country the Uttar Pradesh Power Corporation Ltd. These projects span the complete spectrum of metering and billing operations right from consumer billing and revenue management to GIS mapping of consumer and assets,”affirms Devesh Garg, Managing Director, Inventive Software Solutions.

Inventive team’s domain and IT experience along with the new ideas has helped them in designing systems capable of handling current problems and provide future ready solutions as well. The company is planning to introduce Blockchain technology into its Revenue Management Services and will be a pioneer in using this technology in utility domain.